FAQ

We’ve answered some common questions below to help make your shopping experience with DECORUS simple and transparent.

Where is DECORUS located?

DECORUS operates in the United States. Our business address is:

3115 Garden Brook Dr, Dallas, TX 75234, United States

Do you offer free shipping?

Yes. We provide free standard shipping on all orders within the United States.

How long does delivery take?

Orders are typically processed within 1–3 business days, Monday through Friday.

After processing, shipping usually takes 3–7 business days.

Total estimated delivery time: 4–10 business days.

Will I receive an order confirmation email?

Yes. After placing your order successfully, you will receive a confirmation email with your order details.

Do you provide order tracking?

Yes. Once your order is shipped, you will receive an email containing your tracking information.

Tracking information may take 24–48 hours to become active after shipment.

What is DECORUS’s Return Policy?

You can find detailed information about returns, refunds, eligibility, and timelines in our Return & Refund Policy on the website.

How can I request a return?

To start a return, please contact us at support@decorus.shop.

Please include your order number and the reason for your return.

Are there any items that cannot be returned?

Return eligibility is subject to the conditions outlined in our Return & Refund Policy. Any applicable restrictions will be communicated according to our return policy.

Customer Support

For any questions, our support team is ready to assist:

Business Name: DECORUS
Address: 3115 Garden Brook Dr, Dallas, TX 75234, United States
Email: support@decorus.shop

We are committed to providing helpful and reliable support to make your shopping experience as smooth as possible.