REFUND & RETURN POLICY

Last Updated: August 31, 2026

At DECORUS, we want every customer to have a straightforward and reliable shopping experience. If you are not satisfied with your purchase, this Return & Refund Policy explains when a return may be requested, how to contact us, and how refunds are handled.

This policy applies to orders placed through the DECORUS online store for customers in the United States.

1. 30-Day Return Period

You may request a return within 30 days of the date your order is delivered.

To qualify for a return, the item must:

• Be unused, unworn, and unwashed.

• Remain in its original condition.

• Have all original tags attached, where applicable.

• Be returned in its original packaging.

• Include the relevant order information or proof of purchase.

Items that have been used, damaged through customer handling, altered, washed, or returned without the required original components may not qualify for a return.

2. Starting a Return

Before sending any product back, please contact our customer support team at:

support@decorus.shop

When contacting us, please provide your:

• Order number.

• Name used when placing the order.

• Item you would like to return.

• Reason for the return.

• Photos or other information if requested by our support team.

Once your return request has been reviewed and approved, we will provide the applicable return instructions and, where applicable, information regarding the return shipping label.

Please do not send a return to an address unless DECORUS has provided or confirmed that address for your specific return.

Returns sent without prior authorization may not be accepted.

3. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is:

• Damaged upon arrival;

• Defective; or

• Different from the item you ordered,

please contact us within 48 hours of delivery at support@decorus.shop.

To help us resolve the issue, we may ask you to provide clear photographs of the product, packaging, shipping label, or other relevant information.

After reviewing the issue, we will determine the appropriate resolution. Depending on the circumstances and product availability, this may include a replacement, exchange, or refund.

4. Exchanges

Exchanges may be available in situations involving:

• A damaged product.

• A defective product.

• An incorrect product received.

• An incorrect size or variation being sent.

Exchange requests are subject to product availability.

If the requested replacement is unavailable, DECORUS may provide another appropriate resolution, including a refund where applicable.

5. No Restocking Fees

DECORUS does not charge restocking fees for eligible returns.

Customers will not be charged a restocking fee simply because an eligible product is returned.

6. Return Shipping

For eligible returns resulting from a change of mind or another reason not caused by an error, defect, or incorrect fulfillment by DECORUS, the customer may be responsible for the applicable return shipping cost.

If DECORUS sends an incorrect, damaged, or defective item, we will provide appropriate return instructions and handle the return shipping arrangement as applicable.

Return shipping costs that have not been approved or authorized in advance may not be reimbursed.

7. Refund Process

After we receive your returned item, we may inspect it to confirm that it meets the applicable return requirements.

Once the return is approved, we will initiate the refund to the original payment method used for the purchase, unless another method is required or agreed upon under applicable circumstances.

Refund processing generally takes 5–7 business days after approval.

In some cases, the customer's bank or payment provider may require additional time to post the funds to the account. DECORUS does not control the processing time imposed by banks or payment providers.

8. Refunds for Partial Returns

If you return only part of an order, the refund will generally apply only to the eligible item or items accepted for return.

Original shipping charges, where applicable, may not be refundable unless required by applicable law or the circumstances of the return.

Any applicable deductions will be communicated during the return process.

9. Discounts and Promotional Offers

Discounts, promotional codes, and special offers must be applied at checkout at the time the order is placed.

A discount or promotional price cannot generally be applied retroactively to an order that has already been completed.

If an item purchased using a promotional offer is returned, the refund will be calculated based on the amount actually paid for the returned item, subject to the applicable terms of the promotion and this policy.

10. Order Cancellation

If you need to cancel an order, please contact us as soon as possible at:

support@decorus.shop

We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped.

Once an order has entered processing or has been shipped, cancellation may no longer be possible. In that situation, the order may need to be handled through the standard return process described in this policy.

11. Return Review

All returned items are subject to review after they are received.

If a returned product does not meet the eligibility requirements described in this policy, we may contact you regarding the status of the return.

We will not apply a restocking fee simply because an item is returned, but a refund may be affected where an item is not eligible for return or where a deduction is permitted under this policy and applicable law.

12. Consumer Rights

This Return & Refund Policy is intended to explain DECORUS's standard return and refund procedures.

Nothing in this policy is intended to limit or remove any consumer rights or legal remedies that cannot be excluded or restricted under applicable federal, state, or local law.

Where applicable law provides rights that differ from this policy, those mandatory legal rights will continue to apply.

13. Policy Updates

DECORUS may update this Return & Refund Policy from time to time to reflect changes in our products, Services, business practices, or applicable legal requirements.

When changes are made, the Last Updated date at the beginning of this policy will be revised.

The version published on this page will apply to purchases and return requests to the extent permitted by applicable law.

CUSTOMER SUPPORT

For questions regarding returns, refunds, exchanges, damaged products, incorrect orders, or cancellations, please contact:

Business Name: DECORUS

Address: 3115 Garden Brook Dr, Dallas, TX 75234, United States

Email: support@decorus.shop

Selling Country: United States

Our customer support team will make reasonable efforts to review and respond to return and refund inquiries and provide the appropriate instructions for eligible requests.